Show Me the Impact

This one is still being written — here is the shape of it:

• The trap: teams measure busyness — velocity, tickets closed, story points burned — and mistake it for progress.
• Nobody outside the team cares about any of those numbers. What did the work change?
• Pick one recent feature and trace it: what behaviour did we expect to shift, and did it?
• What “impact” could look like day to day: fewer support tickets, faster onboarding, a metric someone actually watches moving.
• The uncomfortable part: sometimes the honest answer is “no impact”, and that’s the most valuable thing you can learn.
• Close with a small habit to adopt: write the expected impact down before building, and check it after.